As of 2020, Kratom is legal on a federal level within the USA, while facing regulations in some states, counties and cities.

We do not ship to the following states: AlabamaArkansasIndianaRhode IslandTennesseeVermontWashington D.C., and Wisconsin.

We do not ship to the following counties: Oceanside, CASan Diego, CASarasota, FL, Denver, CO, Jerseyville, IL, and Union County, MS.

Yes they are! There is no mention of kratom anywhere on the padded envelopes and boxes we send.

The return address lists “Bulk Botanics” as the sender.

Double check that all your card details are correct and that your billing/shipping address match the address registered with the card.

If it’s all correct, there is a chance the bank flagged the transaction and you may have to reach out to your bank to request them to approve the transaction.

If all is proper on your end and the issue still occurs, change the payment option from “Visa/Mastercard” to “PMC Gold”, in which case it will redirect you to a different payment page where you can enter your card details and finish your order.

If issues still persist, or you don’t wish for the transaction to appear on your credit card statement, we highly recommend using CryptoCurrency (BitCoin) option on the checkout page.

Currently, Kratom is not approved by the FDA for any use. Our company tries very hard to comply with all rules and regulations and we hope that leads you to establishing trust with us. We try to be as transparent as possible with our customers and stand by our word, our kratom is High Quality. These products are not approved by the FDA as an ingestible product.

We ship out most orders on the same day we received them. If there is a large influx of orders and we are backed up, we ship out the next business day (Usually still within 24 hours). We ship with USPS, allowing us to fulfill orders Monday through Saturday. (excludes Sundays and National Holidays per USPS standards).

Tracking numbers are sent via email the moment we ship out your product. This may take up to 24 hours to occur. 

If you have misplaced your email, you can still find the tracking number by logging into your account and visiting your order history page via the “My Account” link in the navigation.

If you did not login when making the purchase, feel free to contact us and provide the email and name used for the order. We will be happy to update you on your order. 

At this moment, we do not. However, we stand by our 100% money back guarantee. So purchase any kratom product with confidence, and if you’re not happy with the order, let us know. 

Contact us via our contact us page and we will be happy to assist you.

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Nine2Five KK (N.I.) LTD
Portugal Office:
Alameda das Linhas de Torres 219
3frt 1750 – 144 Lisboa Portugal
EU Phone: +442031292315
North Ireland Office:
11 River Street BT34 2DQ
NN12 7LS Newry
North Ireland
Reg. #NI667891


Customer Service: +1 888-288-0542

Hours of Operation: M-F 9am-5pm PST


Accepted credit cards visa and mastercard